Service Charter

on .

Kenyatta University Centre for Teaching Excellence & Research Training

SERVICE DELIVERY CHARTER

S. NO.

Service/Activity

Requirements

Charges

Responsibility

Timeline

  1. 1.

Preparation of Student-Lecturer Evaluation forms

Schedule of teaching load and number of students

Free

Secretariat

2 weeks

  1. 2.

Receipt of evaluation forms

Duly filled Student-Lecturer Evaluation forms

Free

Secretariat

4 weeks after evaluation

  1. 3.

Processing of Student-Lecturer Evaluation forms

Final List to be evaluated

Free

Data Entry Clerks

4 weeks after receipt of Student-Lecturer Evaluation forms

  1. 4.

Analysis of Student-Lecturer Evaluation Responses

List of Units Evaluated

Free

Director

2 months after processing

  1. 5.

Evaluation of the analysis and corrections of any omissions

Print-out of the analysis report

Free

Data Entry Clerks

4 weeks after analysis report is submitted

  1. 6.

Feedback to lecturers

Evaluation report

Free

Director

Within 1 month after evaluation analysis

  1. 7.

Counseling lecturers

Report on evaluation

Free

Director

As need arises

  1. 8.

Report to the Vice-Chancellor

Analysis Report

Free

Director

2 months after completion of the analysis.

  1. 9.

Inform lecturers about upcoming training

Training areas identified

Free

Director

1 month after identifying areas of training

  1. 10.

Mount the training

Facilitators identified

Free

Director/Board

2 weeks after informing lecturers

  1. 11.

Write Report on training

Availability of attendance records & evaluation reports

Free

Director

1 month after training

In case of complaints or compliments regarding the services offered please contact: -

Director

Centre for Teaching Excellence & Research Training

P O BOX 43844-00100 NAIROBI

Tel. No. 020 870 3825

Email Address: This email address is being protected from spambots. You need JavaScript enabled to view it.    

 

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