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Service Delivery Charter

 

KENYATTA UNIVERSITY

DIGITAL SCHOOL

SERVICE DELIVERY CHARTER

“WE ARE COMMITTED TO COURTESY AND EXCELLENCE IN SERVICE DELIVERY”

 

S/NO.

ACTIVITY/SERVICE OFFEERED

RESPONSIBLE OFFICER

SERVICE DELIVERY STANDARDS

CHARGES

 

FACILITATION OF STUDENT ACCESS TO ONLINE PROGRAMME CONTENT

-       CO-ORDINATOR, CONTENT DEVELOPMENT

-       ADMINISTRATOR, CONTENT DEVELOPMENT

-       CLERKS IN CONTENT DEVELOPMENT

IMMEDIATELY THE STUDENT MEETS FEE AND REGISTRATION OBLIGATIONS

FREE

 

ISSUANCE OF TABLETS

-       REGIONAL COORDINATORS

-       CO-ORDINATOR, CONTENT DEVELOPMENT   

IMMEDIATELY UPON REGISTRATION

FREE

 

EXAMINATIONS INQUIRIES

-       COORDINATOR EXAMINATIONS

-       ASSISTANT COORDINATOR, EXAMINATIONS – ADMINISTRATIVE ASSISTANT

IMMEDIATELY QUERIES ARE RECEIVED

FREE

 

PROCESSING PAYMENT CLAIMS FOR MODULE WRITING/VETTING

-       COORDINATOR, CONTENT DEVELOPMENT

-       DEAN

WITHIN 5 DAYS UPON PRESENTATION OF CLAIM

FREE

 

PROCESSING PAYMENT CLAIMS FOR TUTORIALS FACILITATION

-       COORDINATOR, TEACHING AND QUALITY ASSURANCE

-       DEAN

-       SECRETARY TO THE COORDINATOR TEACHING AND QUALITY ASSURANCE

WITHIN 5 DAYS UPON PRESENTATION OF CLAIM

FREE

 

E-MAIL AND CHAT  INQUIRIES 

-       COORDINATOR I/C EXAMS

-       ADMIN. ASSISTANT, EXAMS

IMMEDIATELY AN INQUIRY IS RECEIVED

FREE

 

STUDENTS REGISTRATION INQUIRIES

-       COORDINATOR, TEACHING AND QUALITY ASSURANCE

-       SECRETARY TO TEACHING AND QUALITY ASSURANCE

-       SECRETARY TO THE DEAN

-       SCHOOL ADMINISTRATOR

IMMEDIATELY AN INQUIRY IS RECEIVED

FREE

 

DSVOL PROGRAMMES INQUIRIES

-       COORDINATOR, TEACHING AND QUALITY ASSURANCE

-       SECRETARY TEACHING AND QUALITY ASSURANCE

-       SECRETARIES,DEANS OFFICE

-       SCHOOL ADMINISTRATOR

IMMEDIATELY AN INQUIRY IS RECEIVED

FREE