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Kenyatta University Directorate of Quality Management Systems 

The Directorate started as a Performance Contract Monitoring Unit (PCMU) in 2007 which was later upgraded to a Directorate in 2008 when the name changed to “Directorate of Quality Management System and Performance Contracts” and currently the Directorate of Quality of Management Systems.

The Directorate’s mandates:

1.       Ensure Implementation and maintenance of the University Quality Management System;

2.      Monitor implementation of the University Performance Contract with the Government of Kenya;

3.      Monitor implementation of the University Service Delivery Charter;

4.      Monitor implementation of the University Strategic and Vision Plan;

5.      Coordinates handling and resolution of citizen/customer concerns and complaints in the University.

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Details
Last Updated: 23 March 2022

Director

Mr. Justin Murani

Director of Quality Management Systems 

Resources

Quality Policy

Service Delivery Charter - English

Service Delivery Charter - Swahili

© 2023 Kenyatta University Quality Management Systems & Performance Contract

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