In order to provide efficient services to our students, it is expected that the students seek assistance at the right office points in the University. However it has been noted that many students are visiting the offices of the Deputy Vice-Chancellor (Academic) and the Registrar (Academic) for services that are availed at other offices in the University. In most cases this leads to delays in resolving issues of the affected students.
As the University continues to contribute to the quality of learning experience and academic success to all students, below please find guidelines to some key services offered in the University:
|
No |
SERVICE OFFERED |
OFFICE |
LOCATION |
|
1. |
Admission enquiries |
Coordinator, Admission Section |
Admission Block (Old Administration Block), Room: 103 Email: This email address is being protected from spambots. You need JavaScript enabled to view it. |
|
2. |
Request to call-off/differ a semester |
||
|
3. |
Change of Course, Campus or Mode of Study |
||
|
4. |
Inter and Intra School transfers |
||
|
5. |
Resumption of studies and account activation |
||
|
6. |
Enquiries on Learning Management System (KUSOMA) Platform |
Coordinator, E-learning |
School of Education and Lifelong Learning Building, Room: 213/226/227 Email: This email address is being protected from spambots. You need JavaScript enabled to view it. |
|
7. |
Student Portal |
Director, ICT |
ICT Support Department Submit a ticket via: https://support.ku.ac.ke Email: This email address is being protected from spambots. You need JavaScript enabled to view it. |
|
8. |
Fees enquiries (balances / invoicing / banding / statements) |
Heads, Students Finance Sections |
Admission Block (Old Administration Block) Room: 111, 01 Email: This email address is being protected from spambots. You need JavaScript enabled to view it. , This email address is being protected from spambots. You need JavaScript enabled to view it. , This email address is being protected from spambots. You need JavaScript enabled to view it. |
|
9. |
Credit waivers |
Teaching Programmes and Publications Section |
Central Administration Complex, Room: 111 This email address is being protected from spambots. You need JavaScript enabled to view it. |
|
10. |
Graduation gowns and fines |
||
|
11 |
Registration of units |
Chairpersons of Departments and Executive Deans of Schools |
Office of respective Executive Dean of School and Chairperson of Departments |
|
12. |
Teaching and examination timetable clashes |
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|
13. |
Retaking of units |
||
|
14. |
Incomplete, special and supplementary examinations |
Examination Administration Section |
Central Administration Complex, Room: 134 Email: This email address is being protected from spambots. You need JavaScript enabled to view it. |
|
15. |
Missing examination cards |
||
|
16. |
Remarking enquiries and requests |
||
|
17. |
Certificates and Transcripts |
Head, Transcripts, Graduation and Certification Section |
Central Administration Complex, Room: 133 This email address is being protected from spambots. You need JavaScript enabled to view it. , This email address is being protected from spambots. You need JavaScript enabled to view it. |
|
18. |
Authentication and certification of transcripts and certificates |
||
|
19. |
Missing marks |
Head, Academic Data Verification Section |
Central Administration Complex, Room: 110 Email: This email address is being protected from spambots. You need JavaScript enabled to view it. |
|
20. |
Students disciplinary cases and appeals |
Head, Senate Affairs Section |
Central Administration Complex Room: 108 Email: This email address is being protected from spambots. You need JavaScript enabled to view it. |
|
21. |
Teaching Practice |
Teacher Professional Development and Excellence |
Directorate Complex Building, Room: 017 Email: This email address is being protected from spambots. You need JavaScript enabled to view it. |
|
22. |
Teacher Professional Development Programme |
TPD Coordinator |
School of Education and Lifelong Learning Building, Room: 325 Email: This email address is being protected from spambots. You need JavaScript enabled to view it. |
|
23. |
Student welfare |
Director, Student Affairs |
BSSC, Room: 121 Email: This email address is being protected from spambots. You need JavaScript enabled to view it. |
|
24. |
Security issues |
Director, Security Services |
Security Offices Email: This email address is being protected from spambots. You need JavaScript enabled to view it. |
|
25. |
Accommodation issues |
Director, Accommodation Services |
Accommodation Offices opposite Nyayo Hostels Gate Email: This email address is being protected from spambots. You need JavaScript enabled to view it. Tel: 020 870 3680 or 0734454661 |
NOTE:
All students are advised that they can only seek service at the offices of the Deputy Vice-Chancellor (Academic) and the Registrar (Academic) if the concerned office listed above is not able to resolve the issue. In such cases, they will be required to provide a referral letter from the office that served them.
The University is committed to the provision of quality service to our students and welcome feedback on how to improve our services.
Thank you.
PROF. BENARD KIVUNGE
REGISTRAR (ACADEMIC)
BMK/jka