Kenyatta University Directorate of Quality Management Systems

The Directorate started as a Performance Contract Monitoring Unit (PCMU) in 2007 which was later upgraded to a Directorate in 2008 when the name changed to “Directorate of Quality Management System and Performance Contracts” and currently the Directorate of Quality of Management Systems.

The Directorate’s mandates:

1. Ensure Implementation and maintenance of the University Quality Management System;

2. Monitor implementation of the University Performance Contract with the Government of Kenya;

3. Monitor implementation of the University Service Delivery Charter;

4. Monitor implementation of the University Strategic and Vision Plan;

5. Coordinates handling and resolution of citizen/customer concerns and complaints in the University.

>>>>Directorate’s Mandate

>>>>Directorate’s Staff

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