Mwende Ngie


Name: Mr. Duncan Shirandula
Title/qualification: Ph.D (Ongoing)
Department: Hospitality and Tourism Management
Contact Address: C /o. Kenyatta University, P.O. Box 43844-00100 Nairobi
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Position: Tutorial Fellow


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Publications

Refereed Journals

  • Shirandula, D. (2017). Potential influence of ISO 9001: 2000 quality management principles on service quality in Kenya’s hotel industry. Current issues in African tourism research n. 1, p. 9-15.
  • Shirandula, D., Mapelu, I.C., & Sepula, M. (2017). Relationship between gender and proactive work behaviour in the Kenyan hotel industry. African Journal of Tourism Hospitality & Leisure Studies n. 1, p.1-5.
  • Sepula, M., & Shirandula, D. (2017). Influence of Customer Service on the Performance of Hospitality Enterprises: Lessons from Sunbird Tourism Limited in Malawi. African Journal of Tourism, Hospitality and Leisure Studies Vol 3 (1) PP 6-16

Books and Books Chapters

  • Shirandula, D. (2017). Innovation barriers and Proactive Work Behaviour: Lessons from selected hotels in Nairobi city. Eldoret, Kenya: Utafiti Foundation. ISBN: 978-9966-26121-2

Conference/Workshop Papers

Conference Papers

  • Relationship between Gender and Proactive Work Behaviour in the Kenyan Hotel Industry. Presented at the 10th ATLAS Africa conference: Africa's Tourism and Travel Competitiveness: Opportunities and challenges, held on 7th June 2017 at Moi University, Kenya.
  • Potential influence of ISO 9001: 2000 Quality Management Principles on Service Quality in Kenya’s Hotel Industry. Presented at the Annual conference on Innovations for Advancement of Humanity, held on 14th June 2017 at Eldoret National Polytechnic, Kenya.
  • Endogenous Innovation Barriers and Proactive Work Behaviour in selected hotels in Nairobi, Kenya. Presented at the 14th Annual World Congress of the Academy for Global Business Advancement (AGBA), held on 23rd -25th November 2017 at Noble Hotel Eldoret, Kenya.
  • Potential influence of Curriculum on Entrepreneurial Skills among Hospitality Students in TIVET Institutions, Kenya: A Review of Literature. Presented at the 14th Annual World Congress of the Academy for Global Business Advancement (AGBA), held on 23rd -25th November 2017 at Noble Hotel Eldoret, Kenya.
  • A Review of Drivers of Technology Adoption in the Hospitality Industry in Kenya. Presented at the Machakos University 1st Annual International Conferences held 0n 17th -19th April, 2018 at Machakos University
  • Food Wastage in Hotels in Kenya: Interventions for Realization of Food Security. Presented at the Machakos University 2nd Annual International Conference, held on 24th -26th April 2019 at Machakos University