Service Charter
SERVICE DELIVERY CHARTER
SERVICE RENDERED |
REQUIREMENTS |
TIMELINE |
PERFORMANCE INDICATORS |
EVALUATION CRITERIA |
Provide List of Units And Allocation of Teaching Duties |
List of Units; List of Academic Staff; List of Teaching Allocation |
1 Month Before New Semester |
Teaching Allocation Schedule |
Unit Class Registration Lists provided by Teaching Staff |
Prepare And Display Department Teaching Timetable |
Extraction Of Department Timetable From University Master Timetable; Copies Displayed On Department Notice Board |
2 Weeks Before New Semester |
Timetables on Department Notice Board |
Number of reported cases of Timetable clashes; Classes proceeding as per Timetable |
Receive and Register Students |
Unit Registration Forms; List of Units for Semester |
Upon Arrival |
Unit/Student Registration List |
Unit Class Registration Lists provided by Teaching Staff |
Provide Lectures and Tutorials |
Course Instructor, Lecture Room, Students |
Upon Student Registration |
Unit Class Attendance/Registration List |
Number of students who did CATs |
Set and Administer CATs for Exams |
CATs And Exams Questions, E10 Forms, Students IDs, Invigilators |
Mid-Semester and End Of Semester |
E10 Forms Duly Signed |
Number of students who did CATs; Signed E10 Forms submitted to exam coordinator |
Mark and Upload Marks for Cats and Exams |
Marked Scripts and Mark Sheets, Internal and External Examiners |
Upon Administration Of Cats and Exams |
Marked Scripts and Mark Sheets |
Department Exam results moderation |
Organize and Facilitate Seminars |
Copies of Seminar Papers |
Twice Per Semester |
Number of Seminar Papers |
Minutes of seminar sessions |
Organize and Take Students for Field Course |
Age 300 Pre-Requisite; Field Course Programme; Transportation; Financial Facilitation, Co-Ordination |
1 Week Annually |
Field Course Reports and Grades |
Final report and financial accounting by field course co-coordinator |
Receive and Process Postgraduate Concept Papers and Research Proposals |
Copies of Concept Papers and Proposals; Notification of postgraduate seminar by coordinator |
Bi-Weekly Every Semester |
Oral Presentation by Post Graduate Students |
Minutes of postgraduate seminar presentations |
Receive and Process Postgraduate Theses |
Notice of Submission; Copies of Spiral -Bound Theses; Fee Statement; Thesis Forwarding Letter. |
3 Months |
4 Copies Of Spiral Bound Thesis |
Theses defence by students; Minutes of defence committee |
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