GUIDELINES FOR PROVISION OF SERVICES TO STUDENTS

To provide efficient services to our students, it is expected that they seek assistance at the designated office points within the University. However, it has been noted that many students are visiting the offices of the Deputy Vice-Chancellor (Academic) and the Registrar (Academic) for services that are availed at other offices in the University. In most cases, this results in delays in resolving issues for the affected students.

As the University continues to contribute to the quality of learning experience and academic success for all students, below please find guidelines to some key services offered in the University:

No	SERVICE OFFERED	OFFICE	LOCATION
1.	Admission enquiries	Coordinator, Admission Section	Admission Block (Old Administration Block), Room: 103 Email: coordinator-admissions@ku.ac.ke
2.	Request to call off/defer a semester
3.	Change of Course, Campus or Mode of Study
4.	Inter and Intra School transfers
5.	Resumption of studies and account activation
6.	Enquiries on Learning Management System (KUSOMA) Platform	Coordinator, E-learning	School of Education and Lifelong Learning Building, Room: 213/226/227 Email: coordinator-eLearning@ku.ac.ke
7.	Student Portal	Director, ICT	ICT Support Department Submit a ticket via: https://support.ku.ac.ke Email: support@ku.ac.ke
8.	Fees enquiries (balances / invoicing / banding / statements)	Heads, Students Finance Sections	Admission Block (Old Administration Block) Room: 111, 01 Email: head-studentfinanceug@ku.ac.ke , sfinance-pg@ku.ac.ke , direct-banking@ku.ac.ke
9.	Credit waivers	Teaching Programmes and Publications Section	Central Administration Complex, Room: 111 head-teachingprograms@ku.ac.ke
10.	Graduation gowns and fines	Teaching Programmes and Publications Section
11	Registration of units	Chairpersons of Departments and Executive Deans of Schools	Office of respective Executive Dean of School and Chairperson of Departments
12.	Teaching and examination timetable clashes
13.	Retaking of units
14.	Incomplete, special and supplementary examinations	Examination Administration Section	Central Administration Complex, Room: 134 Email: head-examinations@ku.ac.ke
15.	Missing examination cards
16.	Remarking enquiries and requests
17.	Certificates and Transcripts	Head, Transcripts, Graduation and Certification Section	Central Administration Complex, Room: 133 head-transcripts@ku.ac.ke , head-graduation@ku.ac.ke
18.	Authentication and certification of transcripts and certificates	Head, Transcripts, Graduation and Certification Section
19.	Missing marks	Head, Academic Data Verification Section	Central Administration Complex, Room: 110 Email: head.advs@ku.ac.ke
20.	Students disciplinary cases and appeals	Head, Senate Affairs Section	Central Administration Complex Room: 108 Email: head-senateaffairs@ku.ac.ke
21.	Teaching Practice	Teacher Professional Development and Excellence	Directorate Complex Building, Room: 017 Email: director-tpdex@ku.ac.ke
22.	Teacher Professional Development Programme	TPD Coordinator	School of Education and Lifelong Learning Building, Room: 325 Email: director-tpdp@ku.ac.ke
23.	Student welfare	Director, Student Affairs	BSSC, Room: 121 Email: dean-sa@ku.ac.ke
24.	Security issues	Director, Security Services	Security Offices Email: director-security@ku.ac.ke
25.	Accommodation issues	Director, Accommodation Services	Accommodation Offices opposite Nyayo Hostels Gate Email: director-accommodation@ku.ac.ke Tel: 020 870 3680 or 0734454661

NOTE:

All students are advised that they can only seek service at the offices of the Deputy Vice-Chancellor (Academic) and the Registrar (Academic) if the concerned office listed above is not able to resolve the issue. In such cases, they will be required to provide a referral letter from the office that served them.

The University is committed to the provision of quality service to our students and welcome feedback on how to improve our services.

Thank you.

PROF. BENARD KIVUNGE

REGISTRAR (ACADEMIC)

BMK/jka