About the Directorate

The Directorate of Information Communication Technology manages Kenyatta University's entire IT infrastructure, digital services, systems and cybersecurity across all campuses. Located at the Central Administration Complex, Third Floor North Wing, Room 323, the directorate is the backbone of KU's digital transformation agenda.

The directorate's mandate is to enhance teaching, learning, research and administration through reliable, scalable technology — serving tens of thousands of students, staff and community members across all KU campuses and programmes.

Core Strengths

Innovative Solutions

Developing and deploying cutting-edge technology solutions that advance the university's academic and administrative mission.

Expert Team Support

A highly skilled ICT team delivering responsive technical support, training and guidance to all university stakeholders.

Scalable Infrastructure

Robust, scalable technology infrastructure supporting university growth across all campuses and digital platforms.

User-Centred Design

Services designed around the needs of students, faculty and staff, focused on ease of use and institutional growth.

ICT Services

Help Desk Support

Hardware/software support, computer re-imaging, printer installation and technical troubleshooting.

eduroam WiFi

Campus-wide eduroam wireless network access for students and staff across all KU campuses.

Corporate Email

Institutional email accounts for all students and staff with full Microsoft 365 suite access.

Computer Lab Hire

Hire of fully equipped ICT labs for training, examinations, workshops and special events.

E-Learning Services

Kusoma LMS support, digital content delivery and online learning management for students and lecturers.

SmartCard Services

Student and staff SmartCard issuance, replacement and management for access control and services.

Online Lecturer Evaluation

Digital platform for students to evaluate lecturer performance each semester.

Hostel Application

Online hostel application and room allocation system for students on all campuses.

Knowledge Base

Self-service ICT knowledge base with guides, FAQs and solutions to common technical issues.

Contact & Help Desk

ICT Help Desk

Phone:
020 870 3101

Website:
ict.ku.ac.ke

Location

Central Administration Complex
Third Floor, North Wing, Room 323
Kenyatta University Main Campus
Thika Road, Nairobi