Safeguarding quality, performance and integrity across the university | Director: Dr. John K. Nderitu
The Directorate of Quality Management Systems originated as the Performance Contract Monitoring Unit in 2007 and was elevated to directorate status in 2008, initially as the Directorate of Quality Management System and Performance Contracts before adopting its current name. It is the custodian of quality, performance and integrity systems across Kenyatta University.
Headed by Director Dr. John K. Nderitu, the directorate ensures implementation and maintenance of the University Quality Management System, monitors the university's Performance Contract with the Government of Kenya, oversees the Citizen Service Delivery Charter, tracks Strategic and Vision Plan execution, coordinates corruption prevention and handles citizen and customer complaints. Charters and quality policy documents are available in English and Kiswahili.
Implementation and maintenance of the University Quality Management System.
Monitoring the university's Performance Contract with the Government of Kenya.
Overseeing implementation of the Citizen Service Delivery Charter.
Tracking execution of the university's Strategic and Vision Plans.
Coordinating corruption prevention initiatives across the university.
Receiving and resolving citizen and customer complaints by email, phone or in person.
Directorate of Quality Management Systems
Kenyatta University
P.O. Box 43844 – 00100 GPO
Nairobi, Kenya
