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Dr. John Kahuthu Gitau

Lecturer, Department of Hospitality & Tourism Management

Home School of Business, Economics & Tourism Department of Hospitality & Tourism Management Dr. John Kahuthu Gitau

Dr. John Kahuthu Gitau

Lecturer, Department of Hospitality & Tourism Management

Research Interests

Hospitality and Tourism Management

Academic Qualifications

Gitau, J. K. , Khayiya, R., & Maranga, V. (2024). Meaningful work and job burnout among frontline employees of classified hotels in Nairobi City County, Kenya: Does gender identity matter? Journal of Global Hospitality and Tourism , 3 (1), 213–229. https://doi.org/10.5038/2771-5957.3.1.1032
Gitau, J. K. , Maranga, V., & Khayiya, R. (2023). Socio-demographic Factors Associated with Job Burnout among Frontline Employees: A Cross-sectional Study of Classified Hotels in Nairobi City County, Kenya. International Journal of Advanced Engineering and Management Research , 08 (03), 131–156. https://doi.org/10.51505/ijaemr.2023.8310
Apreh, G., Gitau, J. K. & Agbenyeke, L. (2019). Work Design Characteristics as Drivers of Employee Job Satisfaction in Budget Hotels in Eastern Region of Ghana. Africa Development and Resources Research Institute (ADRRI) Journal, 28(3), 77-89.
Gitau, J. K. & Apreh, G. (2018). Aspects of Electronic Customer Relationship Management and Guest Satisfaction: A Perspective of Classified Restaurants in Nairobi City Kenya. International Journal of Research in Business, Economics and Management.
Gitau, J. K. & Njeri, S.M. (2017 ). Work-Placement Experiences and Post-Experience Behavioral Intentions of Hospitality Undergraduate Students Enrolled in Universities Within Nairobi Metropolis Kenya. International Journal of Advanced Engineering and Management Research , 2(5), 1676 - 1691.
Gitau, J. K. , Gesage, B. & Mugambi, R. (2017). Underlying Determinants of Career Decision Making of Hospitality Undergraduate Students Enrolled in Universities Within Nairobi Metropolis Kenya. International Journal of Social Sciences and Information Technology , 3(4), 2091- 2106.

Refereed Journal Articles

  1. Ndunda, J.M. & Gitau, J. K. (2018). Dining Service Quality on Guest Loyalty at Severin Sea Lodge, Mombasa, Kenya. International Journal of Advanced Engineering and Management Research.
  2. Statistical Package for Social Sciences (SPSS): Statistics, AMOS, and LISREL
  3. MS Word, MS PowerPoint, MS Access, MS Excel, MS Outlook and MS Publisher
  4. Graphic Design Software (CorelDraw, Adobe Photoshop, Adobe Illustrator, Adobe PageMaker, and Adobe InDesign).
  5. Managing Editor of Eastern Africa Journal of Contemporary Research (EAJCR) ISSN (Online: 2663 – 7367; Print: 2663 – 7359)
  6. Gitau, J. K. , Khayiya, R., & Maranga, V. (2024). Meaningful work and job burnout among frontline employees of classified hotels in Nairobi City County, Kenya: Does gender identity matter? Journal of Global Hospitality and Tourism , 3 (1), 213–229. https://doi.org/10.5038/2771-5957.3.1.1032
  7. Gitau, J. K. , Maranga, V., & Khayiya, R. (2023). Socio-demographic Factors Associated with Job Burnout among Frontline Employees: A Cross-sectional Study of Classified Hotels in Nairobi City County, Kenya. International Journal of Advanced Engineering and Management Research , 08 (03), 131–156. https://doi.org/10.51505/ijaemr.2023.8310
  8. Apreh, G., Gitau, J. K. & Agbenyeke, L. (2019). Work Design Characteristics as Drivers of Employee Job Satisfaction in Budget Hotels in Eastern Region of Ghana. Africa Development and Resources Research Institute (ADRRI) Journal, 28(3), 77-89.
  9. Gitau, J. K. & Apreh, G. (2018). Aspects of Electronic Customer Relationship Management and Guest Satisfaction: A Perspective of Classified Restaurants in Nairobi City Kenya. International Journal of Research in Business, Economics and Management.
  10. Gitau, J. K. & Njeri, S.M. (2017 ). Work-Placement Experiences and Post-Experience Behavioral Intentions of Hospitality Undergraduate Students Enrolled in Universities Within Nairobi Metropolis Kenya. International Journal of Advanced Engineering and Management Research , 2(5), 1676 - 1691.
  11. Gitau, J. K. , Gesage, B. & Mugambi, R. (2017). Underlying Determinants of Career Decision Making of Hospitality Undergraduate Students Enrolled in Universities Within Nairobi Metropolis Kenya. International Journal of Social Sciences and Information Technology , 3(4), 2091- 2106.

Conference Papers

  1. Gitau , J. K. & Maranga, V. (2018). Service Climate and Job Commitment among Employees of Quick-Service Restaurants in Nairobi City, Kenya, presented at 2 nd International Multidisciplinary Research Conference, Gretsa University, Thika.
  2. Gitau , J. K. , Nyokabi, K., & Karani, C.W. (2017) . Customer Orientation of Service Employees and Guest Loyalty in Full-Service Restaurants in Thika Town Kenya, presented at 1 st International Multidisciplinary Research Conference, Gretsa University, Thika.
  3. Kathure, F.M. & Gitau, J. K. (2017). Influence of Service Convenience on Customer Loyalty in Commercial Banks: A Case Study of Equity Bank, Kirinyaga County Kenya, presented at 1 st International Multidisciplinary Research Conference, Gretsa University, Thika.
  4. Irungu, P. & Gitau, J. K. (2017). Perceived Price and Brand Image on Customer Loyalty in Fast Food Restaurants in Nairobi City Kenya, presented at 1 st International Multidisciplinary Research Conference, Gretsa University, Thika.
  5. Kariuki, C. & Gitau, J. K. (2017). Food Quality on Customer Satisfaction and Behavioral Intentions at Classified Restaurants: A Case Study of Carnivore Restaurant Nairobi City County Kenya, presented at 1 st International Multidisciplinary Research Conference, Gretsa University, Thika .
  6. Post-graduate Student’s Data Analysis Capacity Building Workshop held on 12 th – 13 th July 2019 at Kenyatta University. Title of Presentation: Quantitative Data Analysis using SPSS Statistics.
  7. Staff Capacity Building Workshop held at Gretsa University on 30 th April, 2018. Title of Paper: Attaining Effective Customer Service at Gretsa University.
  8. Staff Capacity Building Workshop held at Gretsa University on 30 th April, 2018. Title of Paper: Appropriate data analysis in academic research projects (Using SPSS).
  9. Staff Capacity Building Workshop held at Gretsa University on 2 nd January, 2018. Title of Paper : Setting Quality Examination Items—Application of Bloom’s Taxonomy.
  10. Staff Capacity Building Workshop held at Gretsa University on 3 rd May, 2016. Title of Paper : Creating and Maintaining Working Teams.
  11. Staff Capacity Building Workshop held at Gretsa University on 3 rd May, 2016. Title of Paper : Guiding Effective Research.
  12. Staff Capacity Building Workshop held at Gretsa University on 30 th January, 2015. Title of Paper : Developing Quality Teaching Course Outlines.
  13. Staff Capacity Building Workshop held at Gretsa University on 29 th September, 2014. Title of Paper : Delivering Excellent Customer Service.
  14. Gitau, J. K. & Atira, J.M. (2018). Workplace Stressors and Job Engagement of Frontline Employees at Gelian Hotel, Machakos Town, Kenya, presented at 2 nd International Multidisciplinary Research Conference, Gretsa University, Thika.